[DOWNLOAD] ~ Why Selling Sucks & Building Relationships Work? by Mak ~ Book PDF Kindle ePub Free
eBook details
- Title: Why Selling Sucks & Building Relationships Work?
- Author : Mak
- Release Date : January 27, 2011
- Genre: Business & Personal Finance,Books,
- Pages : * pages
- Size : 6142 KB
Description
Are you new to customer service? Or maybe you are already in customer service and would like to sharpen your service skills? Or perhaps you are employed in the back office & you would like to gain a better understanding of your customers or the servicing process?
Whatever your reasons, 'Why Selling Sucks & Building Relationships Work', is a guide to providing exceptional customer service.
Geared toward frontline staff and helpful for anyone who is involved in serving customers, the book will help you to:
Better understand your customers so you can service them to their satisfaction
Build better rapport with your customers, colleagues, and suppliers
Communicate more confidently and be more persuasive with your customers
Develop business relationships with your key customers so they keep coming back to you with their business
Manage difficult customers and complaints efficiently
Manage your stress levels
Apply closing techniques
Field customer objections more proficiently
Enjoy your work and grow rapidly within your organization.
Written in simple language, and loaded with case studies, self-assessments, and real-life examples, this guide provides practical advice to make sure your customers keep coming back to you.
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